We are pleased to inform you that as of July 1, 2024, Water, Sewerage, Solid Waste Management and Licensing for Property Development services are now provided by a new single local entity, the District Local Government Organization of Larnaka (DLGOL) established with the aim of servicing the public faster and reducing bureaucracy.

The DLGOL  has takeover  the services provided by the, now abolished, Larnaka Water Board and Larnaka Sewerage and Drainage Board, the The Council for the Exploitation of the Places of Disposal or Utilization of Household Waste in the Larnaka  District (the latter will apply from 2027, except for the operation and management of Green Points which are immediately  taken over by the EOAL). Also, the DLCOL has taken over the operation of property development licensing, which before 1^st July 2024, was performed by the District Housing and Town Planning Office,  Municipalities and the District Administration Office.

You can access more information about the DLGOL services through our website eoal.org.cy, email us at csd@eoal.org.cy or call our 24-hour helpline at 24 501 000.

To introduce you to the DLGOL, here is a summary of useful information that may be of help.

Service Points

Customer service points opening hours:

	Water -Sewerage	Licensing
Services	• Pay  bills, issue transfer clearance, , change account details, etc • Technical issues – new installations, plot separation,  connection to the Sewerage System, etc • Faults – Complaints	·  Urban Planning	·  Building Permit
Address & Opening Hours	·  12 Αdamantiou Korai Str., 6010 Larnaka (former Larnaka Water Board offices) · Monday – Friday, 07:45 – 14:00 ·  Citizens’ Service Centre of Larnaka, 11 Andrea Miaouli Street (off Makariou  Avenue)  6017 Larnaka Monday – Friday, 07:45 – 14:00	·  104 Stratigou Timagia, Larnaka 6051 (former Department of Town Planning and Housing – Larnaka District Office ·  Tuesday and Friday, 11:30 – 14:00 (Visit by appointment only, to book call at 24 501 000)	·  3 Artemidos Avenue, Artemidos Court, Larnaka, 6020 ·  Monday and Thursday, 11:30 – 14:00 (Visit by appointment only, to book call at 24 501 000)
Τelephone	24 501 000 (available on a 24-hour basis)	24 501 000 7:30-15:00	24 501 000 7:30-15:00
Email	·  csd@eoal.org.cy –bills, charges,  or submission of suggestions/ complaints ·  tsd@eoal.org.cy – for technical issues ·  om@eoal.org.cy – for faults	upd@eoal.org.cy	bd@eoal.org.cy

 

	Green Points
Services	·  Disposal of  specified domestic waste
Locations	Αradippou	Athienou	Dromolaxia	Pyrga	Kofinou	Anafotia
Opening Hours	Monday – Saturday, 07:00 – 19:00 Sunday, 09:00 – 15:00	Monday – Saturday, 09:00 – 20:00 Sunday, 09:00 – 15:00	Monday – Saturday, 07:00 – 18:00 Sunday, 09:00 – 15:00	Monday – Saturday, 08:30 – 19:00 Sunday, 08:30 – 13:00	Wednesday, 09:00 – 18:00 Saturday,  09:00 – 16:00	Wednseday, 09:00 – 18:00 Saturday,  09:00 – 16:00
Telephone	24 501 000
Email	om@eoal.org.cy

General information about water and sewerage bills

You can access more information about fees, rights and charges and the issuance of certificates for transfer purposes on our website at eoal.org.cy

• Bills by email

To receive your water and/or sewerage bill by e-mail, please register through the EOAL website (www.eoal.org.cy), or by sending a request to csd@eoal.org.cy or by phone at 24 501 000.

Alternatively, you can submit your request to the service points mentioned above.

If you are already receiving your bill by email, then there is no need to submit a new request to the DLGOL for that account.

For further information about overdue bills and discontinuation of water supply, you can receive information by sms, after submitting a request to our service points or by sending an email to csd@eoal.org.cy or by calling us at 24 501000.

• Electronic payment of water and sewerage fees

Water and sewerage bills can be paid electronically through the EOAL website at eoal.org.cy, jccsmart.com or Internet Banking available from your Banking institution.

• Settle bills by direct debit

Existing direct debit orders for settlement of water and sewerage bills will be transferred to the DLGOL and will continue to be executed, unless you wish to cancel them.

To set up a new direct debit order, modify  or cancel an existing one, visit the service points mentioned above or inform us in writing, or by post at  12, Adamantiou Korai Str., P.O. Box  40211, 6302 Larnaka or via email at csd@eoal.org.cy.

• Outstanding water bills issued by Municipalities / Councils

Water fee bills (invoices) issued by a Municipalities/Councils regarding water consumption or water supply or water supply installation before July 1, 2024, cannot be settled through the DLGOL. Such amounts remain payable to the issuing Municipality/Council.

• Frequency of bill issuance by the DLGOL

1. Water Bills

Water bills, including sewer service usage charge where applicable, will be issued on a quarterly basis.  For the residents of some Municipalities/Councils where the water supply in now taken over by the DLGOL, the 1st billing period may be delayed, due to issues relating to the transfer of data from the previous water authority.

 

1. b) Sewerage bills

For the year 2024, the sewerage and drainage bill will be sent in one installment, by September 2024, and will be payable by November 30 of the same year.

• Tariff for water bills

The DLGOL offers the following tariffs:

• Household consumers (Tariff for domestic consumption)
• Commercial and Industrial Tariff (for consumptions over 150 m2/quarter)
• Tariff for vulnerable consumer groups (ex. welfare benefit recipients)
• Tariff for Public/Council Fields and Livestock purposes

Change of tariff takes place upon request and if certain criteria are met. For more information, visit our website.

• Guarantees

Consumers who have deposited a bill payment guarantee with their Municipality/ Council should contact the Municipality/Council for the return of their guarantee, since the financial guarantees are not transferred to the DLGOL.

• Apartment Complexes – Central Meter Charge

For apartment complexes with a central meter, the difference is charged to the individual premises in proportion to their consumption.

We urge management committees to request the installation of an independent meter for communal water supply needs (e.g. gardens, swimming pools, etc.).

Electronic payments of Development Licensing fees

The fees for urban planning and building permit applications are only paid electronically through the HIPPODAMOS system at hippodamus.tph.moi.gov.cy (redirects to jccsmart.com)

 Personal Data

The DLGOL processes personal data in accordance with the current legislation for the protection of personal data.

Thank you very much for your understanding and support during this transition period. We remain at your disposal for any assistance you may need.

Yours sincerely,

District Local Government Organization of Larnaka (DLGOL).